Last Updated: March 2016
Information We Collect
User-Provided Information: When you create an Account to become a Member of the Service, you provide us information about yourself, such as your name, company, and e-mail address. You may also choose to provide information to customize your profile on the Service, which may include your company type, your company stage, the size of your company, the services your company offers, the disease areas of focus for your company, business transactions under consideration, the molecule types of focus for your company, and/or any additional information at your discretion. Members may also provide the aforementioned information as User Content in their use of the Service. We may also retain information contained in messages Members create through their use of the Service. If you correspond with us by e-mail, we may access and retain the content of your messages, our responses, and your e-mail address. At any point, you may decline to share personal information through the Service.
Cookies: Cookies are small text files sent to your computer that uniquely identify your browser, which we use to help you log-in and log-out more quickly. Cookies do not collect personal information about you but may at times provide anonymous information about how users interact with the Service. You can configure your browser to notify you when a cookie is being set and/or to refuse all cookies.
Log File Information: Log file information is automatically reported by your browser when you access a website. Our servers automatically record some of this information when you visit the Site and/or use the Service. These server logs may include information such as browser type and version, IP address, general location, pages viewed, and other such information.
Third Party Services: We work with certain third-party software providers in order to provide the Site and sections of the Site. The site and sections of it may include code or scripts from third parties. These third-party software providers may have access to certain personal information collected through the SITE. Google Analytics is used to provide analytics data to iSolve and both Google and iSolve will have access to your anonymous traffic data.
Use of Information
We use the personal information you submit to operate, facilitate, maintain, improve, and provide the Service to and for you as well as to monitor compliance with the terms of this Agreement.
Following termination or deactivation of your Member Account, we may retain your profile information and User Content for a commercially reasonable time for backup, archival, or audit purposes. We represent that this effort will not infringe on your Intellectual Property Rights nor your confidentiality.
If you invite another user to become a member using the tools we provide within the Service, we will send that person a message. We store the information used to send this email (including the email address) to, among other things, track the success rate of invitations sent.
We may use certain information about you and/or your User Content internally for purposes such as analyzing how the Service is used, diagnosing service or technical problems, maintaining security, and personalizing content.
Sharing Of Information
Personally Identifiable Information:
Any personal information and User Content that you voluntarily make available through the Service becomes available to other users and Members as determined by applicable privacy and sharing settings as well as your decision(s) to share or to not share certain information with specific Members. Please contact us any time if you have questions about providing or sharing your information. If you remove information that was previously posted through the Service, copies may remain viewable in cached or archived copies of the Service, or if other Members who you previously granted access copied or saved that information.
Non-Personally Identifiable Information: We may provide your information in aggregate, without personally identifying you, to third parties for market and industry research, analyzing user behavior and/or demographics, or for other business or marketing analysis.
Security and Information Protection
iSolve recognizes the value and importance of your information and we are very concerned with safeguarding the Service. We have implemented technical and organizational measures designed to secure the Service and your User Content from accidental loss and from unauthorized access, use, alteration or disclosure. The data centers used to host iSolve servers are protected by physical access control, video surveillance, and intrusion detection systems and all information transmitted via the Service is encrypted using secure socket layer (SSL) encryption. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your User Content for improper purposes. iSolve has no control over the actions of other Members with whom you share information including but not limited to User Content. Furthermore, the security and stability of the Site and Service are reliant on hardware and software which can fail or otherwise malfunction and that could potentially compromise your information. You acknowledge that you provide your User Content at your own risk. Please contact us if you have any questions or concerns.
We will make legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted stored information including User Content (as defined in applicable state statutes on security breach notification) to you via email or via conspicuous posting on the Service in the most expedient time possible and without unreasonable delay insofar as consistent with the legitimate needs of law enforcement and/or any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.
Identity theft and the practice currently known as “phishing” are of great concern to us. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your username, password, or other confidential or personal information in a non-secure or unsolicited e-mail or telephone communication.
Compliance With Laws And Law Enforcement
iSolve cooperates with government and law enforcement officials and private parties to enforce and comply with the law. At our discretion, we may disclose information, including personal information, to government and law enforcement officials and private parties (i) in response to legal claims and process (including but not limited to subpoenas, court orders, and search warrants); (ii) when we believe it is required to protect our best interests, rights, reputation or property, or those of our users, Members, affiliates, or partners; (iii) to protect the safety of the public or a person; (iv) to prevent or stop activity we consider to be or which we believe risks becoming in any way illegal, fraudulent, unethical, or legally actionable; (v) to enforce this Agreement; (vi) to take precautions against liability; and/or (vii) to investigate and defend ourselves against any third party claims or allegations.
iSolve may sell, transfer, or otherwise share a portion or all of its assets, including your personal information, in connection with a merger, acquisition, sale of assets, or reorganization or in the event of a bankruptcy.
Changing or Deleting Your Information
All Members may review, update, correct, or delete the information associated with their Account by Editing their profile, information, and User Content through the Service or by contacting us at [email protected]. We will also attempt to accommodate requests to delete all of your records on our servers if we do not have any obligation to retain the records and/or information. Please contact us using the below contact information for such requests.
Our Site may contain links to other websites, including links provided by other Members and/or by advertisers. A link does not indicate or imply any endorsement by or affiliation with iSolve. When you click on a third party link, you will be directed to the third party’s website. iSolve is not responsible in any way for the privacy policies nor security practices of third party websites including those linked from the Site unless explicitly stated otherwise. It is your responsibility and we encourage you to read and understand the privacy policies of all web sites before you make a decision about sharing any information.
By providing your e-mail address, you consent to our using the email address to send notices related to the Service, including but not limited to any notices required by law, in lieu of communication by postal mail. You also agree that we may send you notifications of activity on the Service to the email address you give us, in accordance with any applicable privacy and Account settings. We may use your email address to send you other messages, such as Service feature updates, newsletters, or special offers. You may opt out or change your preferences by contacting us if you do not wish to receive such updates. Opting out may prevent you from receiving email messages regarding updates, improvements, or offers. You may not opt out of Service-related e-mails.
If we change our privacy policies and procedures, we will post those changes on the Service to keep you aware of what information we collect, how we use it, and under what circumstances we may disclose it.
34 E Germantown Pike, Ste 223
East Norriton, PA 19401